The app is still in preparation and not yet in the App Store or on Google Play. The sections on subscription, trial period and cancellation apply from the store launch.
Contact
Send us an e-mail at kontakt@taviroo.de. We usually reply within two working days.
Please don’t send us any of your customers’ data (names, answers, photos). We don’t need it – and we can’t see it anyway: it is stored only in encrypted form on your device.
Helpful details: your device (iPhone, iPad or Android), the app version (Mehr (More) → Einstellungen (Settings)) and what you were trying to do.
Subscription
You can use TAVIROO free of charge for the first 14 days without entering any payment details. After that you need a subscription (monthly or yearly). You take out the subscription in the app; payment is made via your Apple account or your Google Play account. You’ll see the price in the app before you buy.
Cancel your subscription on iPhone or iPad (App Store)
- In TAVIROO: Mehr (More) → Einstellungen (Settings) → Abo (Subscription) → Abo verwalten oder kündigen (Manage or cancel subscription).
- Or in your iPhone’s Settings: tap your name at the top → Subscriptions → TAVIROO → Cancel Subscription.
Cancel at least 24 hours before the end of the period, otherwise the subscription renews. Refunds are handled by Apple: reportaproblem.apple.com.
Cancel your subscription on Android (Google Play)
- In TAVIROO: Mehr → Einstellungen → Abo → Abo verwalten oder kündigen.
- Or in the Play Store: tap your profile picture at the top right → Payments & subscriptions → Subscriptions → TAVIROO → Cancel subscription.
- In your browser: play.google.com → Subscriptions.
The subscription continues until the end of the paid period. Refunds are handled by Google Play.
New phone or subscription not recognised
Sign in to TAVIROO with the same e-mail address and tap Mehr → Einstellungen → Abo → Käufe wiederherstellen (Restore purchases). A subscription always belongs to exactly one TAVIROO account.
Frequently asked questions
What happens when my subscription ends?
Your data stays on your device. Your link then no longer accepts new answers – anyone who opens it sees a friendly notice. As soon as you have a subscription again, everything continues without any setup.
Where is my customers’ data stored?
Only on your device, encrypted. Answers from your questionnaire are encrypted in your customer’s browser and only become readable again on your phone. Our server never sees them in plain text. More in the privacy policy.
I have a new phone. How do I take my data with me?
Have both devices to hand: sign in on the new device and choose Umzug (Move), then scan the QR code shown on the old device and confirm. Without the old device, only a Sicherung (Backup) created beforehand (Mehr (More) → Sicherung) with your backup code can help.
I’m not receiving a sign-in code.
Check your spam folder and the spelling of your e-mail address. The code is valid for 10 minutes. After several requests you need to wait a little.
Do I need a registered business?
TAVIROO is intended for professional use (as an entrepreneur within the meaning of Section 14 German Civil Code (BGB), including small businesses). You confirm this when you sign up. For your public link you need a legal notice (Impressum).
Can I use TAVIROO on iPhone and Android at the same time?
Yes, with the same account. The subscription runs through the store where you took it out – and you can only cancel it there.
Which languages is the app available in?
The app is available in German at first; more languages will follow. This website is available in German, English, Spanish, French and Italian.
Delete account
In the app under Mehr (More) → Einstellungen (Settings) → Konto löschen (Delete account) – or without the app on the page Delete account. You also need to cancel your subscription in the App Store or on Google Play (see above), otherwise it continues.